Privacy Policy for Vortex

Effective Date: 03 June 2025

Vortex ("we", "our", or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our mobile application, Vortex, available on the Google Play Store.

1. Information We Collect

a. Device and Usage Information

• Internet Access: Required to communicate with our servers.
• Network State: Used to check whether you are connected to the internet (Wi-Fi or mobile).
• Foreground Service: Enables the app to continue running certain tasks even when it is not actively in use (e.g., location tracking).

b. Location Data

We may collect background and foreground location data to support features like live scooter tracking or route optimization. Location data is only used when necessary and with your explicit permission.

c. Other Permissions

• Vibration: Used to enhance user experience through tactile feedback (e.g., alerts or notifications).

2. How We Use Your Information

We use the collected information to:

• Provide core app functionality (e.g., map and location services)
• Improve app performance and user experience
• Ensure connectivity and service continuity
• Communicate important updates and notifications

3. Data Sharing and Disclosure

We do not sell or share your personal data with third-party companies for advertising or marketing. Your data may be shared with:

• Service providers who help maintain or improve the app infrastructure (e.g., cloud providers like AWS)
• Law enforcement or regulatory authorities when legally required

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. These include secure APIs, encryption, and restricted access to personal information.

5. User Control & Permissions

You have control over permissions at any time via your device settings. You may:

• Revoke location access
• Disable vibration or notifications
• Limit background data use

Please note that revoking certain permissions may affect app functionality.

6. Children’s Privacy

This app is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. Continued use of the app indicates your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this policy, you can contact us at:

Email: vortex.escooter@gmail.com

9. Google Maps API

This app uses Google Maps services, which are governed by the Google Privacy Policy.

Last updated: 03 June 2025